windreama – Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you," "your") and windreama ("windreama," "Company," "we," "us," "our"), the operator of the online casino, sportsbook, and gaming platform accessible at windreama.net and its associated mobile-optimized interfaces (collectively, the "Platform").

By completing registration on the windreama Platform, accessing any game, making a deposit, accepting any bonus, or using any feature of the Platform, you expressly agree to these Terms. These Terms apply in addition to any game-specific rules, bonus terms, promotional terms, and our Privacy Policy, all of which are incorporated herein by reference.

windreama reserves the right to amend these Terms at any time. Continued use of the Platform following notification of any amendment constitutes acceptance of the revised Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal account registered by a Player on the windreama Platform.
• "Balance" means the total of deposited funds, bonus credits, and winnings held in a Player's windreama Account at any given time.
• "Bonus Funds" means promotional credits awarded by windreama that are subject to wagering requirements before withdrawal.
• "GCash" means the mobile wallet service operated by G-Xchange, Inc. under Globe Telecom, Inc., used as a primary payment method on windreama.
• "KYC" means Know Your Customer — the identity verification process required by windreama prior to processing withdrawals.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the primary government body regulating gaming operations in the Philippines.
• "PHP" means Philippine Peso, the base currency of all windreama Account balances and transactions.
• "Platform" means windreama.net and all associated web, mobile, and API interfaces operated by windreama.
• "Real Money Funds" means deposited PHP funds held in a Player's Account, distinct from Bonus Funds.
• "Wagering Requirement" means the total amount a Player must wager before Bonus Funds become eligible for withdrawal.

3. Eligibility and Age Verification

To be eligible to register and maintain a windreama Account, you must satisfy all of the following conditions at all times:

1. You are a natural person aged 21 years or older.
2. You are a resident of the Philippines or are physically located within a jurisdiction where access to online gaming platforms is not prohibited by applicable law.
3. You are not subject to any self-exclusion order issued by windreama, PAGCOR, or any equivalent regulatory body.
4. You are not an employee, director, officer, agent, or contractor of windreama or any of its affiliated companies, or an immediate family member of any such person, in respect of real-money gaming participation.
5. You are acting on your own behalf and not as an agent, nominee, or representative for any third party.
6. You have not previously had a windreama Account terminated for breach of these Terms.

windreama reserves the right to request age and identity verification documents at any time. Failure to provide satisfactory documentation within the timeframe specified by windreama may result in Account suspension and withholding of funds pending verification. Providing false date of birth information during registration is a material breach of these Terms and a potential violation of Philippine gaming law.

4. Account Registration

4.1 One Account Per Person

Each Player is permitted to maintain one (1) windreama Account only. Registering multiple Accounts ("duplicate accounts") is strictly prohibited and constitutes grounds for immediate closure of all associated Accounts and forfeiture of all balances held therein. windreama employs technical and manual procedures to detect duplicate account registrations, including cross-referencing mobile numbers, email addresses, device identifiers, payment methods, and IP addresses.

4.2 Accuracy of Information

You are required to provide accurate, complete, and current information during registration and at all times thereafter. windreama relies on the information provided to operate your Account, process payments, and comply with regulatory obligations. You must promptly update your Account information if any details change. windreama accepts no liability for losses arising from inaccurate information provided by the Player.

4.3 KYC Verification

Prior to processing any withdrawal request, windreama requires Players to complete KYC verification. This process involves submitting one or more of the following Philippine government-issued identification documents: PhilSys National ID, UMID, Driver's License, Passport, SSS ID, or GSIS ID. windreama may also request proof of address and proof of payment method ownership. The verification process typically concludes within 24–72 hours of document submission. Accounts with pending or failed KYC may have withdrawal functions suspended until verification is successfully completed.

5. Account Security

You are solely responsible for maintaining the confidentiality of your windreama Account login credentials, including your password and any two-factor authentication codes. windreama will never request your password through any communication channel, including live chat, email, or SMS. You must notify windreama immediately upon becoming aware of any unauthorized access to or use of your Account.

windreama shall not be liable for any losses incurred as a result of unauthorized Account access where the Player has failed to take reasonable steps to protect their login credentials, including but not limited to: sharing credentials with third parties, using the Account on unsecured public networks without appropriate precautions, or failing to activate available two-factor authentication features.

6. Deposits and Withdrawals

6.1 Accepted Payment Methods

windreama currently accepts deposits and processes withdrawals via the following methods: GCash, Maya (formerly PayMaya), BPI (via InstaPay), BDO (via InstaPay), UnionBank (via InstaPay), 7-Eleven Cliqq, USDT TRC20, and Coins.ph. Accepted payment methods are subject to change at windreama's sole discretion. Updated payment method information is available in the Account cashier section.

6.2 Currency

All windreama Account balances, deposits, wagers, winnings, bonuses, and withdrawals are denominated in Philippine Pesos (PHP). Deposits made in alternative currencies via cryptocurrency or international payment methods will be converted to PHP at the applicable exchange rate at the time of the transaction. windreama does not guarantee any specific exchange rate.

6.3 Minimum and Maximum Transactions

Minimum deposit amounts and withdrawal thresholds are published in the Account cashier section and are subject to change. Current standard minimums are ₱100 for deposits and ₱200 for withdrawals via GCash and Maya. windreama reserves the right to apply transaction limits to individual Accounts based on verification status, transaction history, or risk assessment.

6.4 Withdrawal Processing

Withdrawal requests are processed in the order received, subject to KYC verification and any applicable withdrawal review procedures. Standard processing times for verified Accounts are: GCash and Maya — 1 to 4 hours; bank transfers (BPI, BDO, UnionBank) — 1 to 3 business days. windreama reserves the right to conduct enhanced due diligence on withdrawal requests, which may result in processing delays. Withdrawal requests may be declined where KYC verification is incomplete or where windreama has reasonable grounds to suspect fraudulent activity.

6.5 Payment Method Consistency

To comply with anti-money laundering obligations, withdrawals will generally be processed to the same payment method used for the corresponding deposit. windreama may require additional verification before processing withdrawals to a payment method not previously used for deposit. The Company does not permit withdrawals to third-party payment accounts not registered in the Player's own name.

7. Bonuses and Promotions

7.1 Welcome Bonus

The windreama welcome bonus is available to new Players on their first qualifying deposit. The bonus match percentage, maximum bonus amount, eligible games, wagering requirements, minimum deposit, and expiry period are specified in the current promotional terms published on the windreama Platform. windreama reserves the right to modify or withdraw the welcome bonus offer at any time without prior notice.

7.2 Wagering Requirements

Bonus Funds are subject to wagering requirements, meaning the Player must wager the specified multiple of the bonus amount (or the deposit-plus-bonus amount, as specified) before any portion of the Bonus Funds becomes eligible for withdrawal. Different game types may contribute to wagering requirements at different rates — slots typically contribute 100%, live casino games may contribute at a reduced rate, and certain game categories may be excluded entirely. Specific contribution rates are published in the terms of each promotion.

7.3 Bonus Abuse

windreama strictly prohibits bonus abuse, which includes but is not limited to: claiming multiple welcome bonuses by registering duplicate Accounts; using low-risk, high-coverage betting patterns designed solely to clear wagering requirements with minimal variance; abusing casino game mechanics in conjunction with bonus funds; or colluding with other Players to exploit bonus structures. windreama reserves the right to void bonuses and confiscate associated winnings where bonus abuse is detected.

8. Gaming Rules

All games available on the windreama Platform are governed by game-specific rules published within each game interface. In the event of any conflict between general Terms and game-specific rules, the game-specific rules shall prevail with respect to gameplay mechanics, and these Terms shall prevail with respect to account management, payment processing, and conduct obligations.

windreama's random number generators (RNG) for non-live casino games are independently certified for fairness. Live casino games are operated by third-party studio providers whose equipment and dealing procedures are subject to their own regulatory certification. windreama does not manipulate game outcomes.

In the event of a technical malfunction, disconnection, or system error during a game round, windreama's technical records shall be the authoritative source for determining the state of play at the time of the error. windreama reserves the right to void game rounds affected by technical faults where the Company's records are insufficient to determine the correct outcome. Bets voided due to technical error will be refunded to the Player's Account balance.

9. Prohibited Conduct

The following conduct is strictly prohibited on the windreama Platform and constitutes grounds for immediate Account suspension, termination, and potential legal action:

• Registering more than one windreama Account, whether under the same or different personal details;
• Providing false, misleading, or fraudulent information during registration, KYC, or any communication with windreama;
• Depositing funds obtained through illegal means, including proceeds of crime or money laundering;
• Using the Platform for any purpose other than personal recreational gaming;
• Using software, bots, scripts, algorithms, or automated systems to interact with the Platform, including artificial intelligence tools designed to gain unfair advantage;
• Colluding with other Players to gain unfair advantage in any game;
• Engaging in any form of match-fixing, insider betting, or exploitation of errors in odds;
• Exploiting software bugs or errors in the Platform for personal financial gain without reporting them to windreama;
• Engaging in abusive, threatening, racist, sexually explicit, or otherwise offensive communication directed at windreama staff or other Players through any Platform channel;
• Accessing the Platform from a jurisdiction where doing so is prohibited by applicable local law;
• Allowing any person under the age of 21 to access or use your windreama Account.

10. Intellectual Property

All content on the windreama Platform — including but not limited to software, source code, text, graphics, logos, game assets, interface designs, animations, audio, and video — is the proprietary property of windreama or its third-party licensors and is protected under applicable Philippine and international intellectual property law.

windreama grants Players a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal recreational purposes in accordance with these Terms. This licence does not permit copying, reproduction, redistribution, modification, reverse-engineering, scraping, or commercial use of any Platform content. Unauthorized use of windreama intellectual property may result in civil and criminal liability.

11. Responsible Gaming

windreama operates the Platform as an entertainment service. Gaming involves financial risk, and no strategy guarantees a profit. Players are encouraged to set personal limits on their gaming activity and to treat losses as the cost of entertainment rather than income to be recovered. windreama's responsible gaming tools include:

• Deposit Limits: Daily, weekly, and monthly maximum deposit caps. Reductions apply immediately; increases require a mandatory 24-hour cooling period.
• Loss Limits: Maximum net loss thresholds per session, per day, or per week.
• Session Time Limits: Automatic alerts and forced logouts at specified session duration thresholds.
• Reality Checks: Periodic pop-up notifications displaying session duration and net result.
• Cooling-Off Periods: Voluntary account suspension for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Voluntary exclusion from the windreama Platform for a minimum period of 6 months or permanently. Self-exclusion requests are processed within 24 hours and result in automatic Account suspension.

windreama reserves the right to impose mandatory account restrictions on any Player where our monitoring systems identify patterns indicative of problem gambling behaviour, including but not limited to: extended uninterrupted sessions, rapidly escalating deposit frequency, or patterns of chasing losses. Such restrictions are imposed in the genuine interest of Player welfare and do not constitute unlawful restriction of account access.

12. Account Suspension and Closure

windreama may suspend or close a Player's Account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms;
• Provision of false, fraudulent, or unverifiable identity or payment information;
• Suspected participation in money laundering, fraud, match-fixing, or other criminal activity;
• Receipt of a charge-back or dispute instruction from a payment provider;
• Discovery that the Player is under 21 years of age;
• Receipt of a regulatory instruction from PAGCOR or another competent authority;
• Expiry of the Player's self-exclusion period prior to reinstatement.

Upon closure of an Account for breach of these Terms, windreama reserves the right to withhold any Real Money Funds and Bonus Funds held in the Account pending investigation. Where an Account is closed for reasons other than breach — including voluntary closure — windreama will return any verified Real Money Balance to the Player's registered payment method within a reasonable period, subject to KYC completion and any applicable hold periods.

Players wishing to voluntarily close their windreama Account may do so by contacting customer support. Voluntary closure requests are processed within 2 business days. Players may not re-register a new windreama Account following self-exclusion until the applicable exclusion period has fully elapsed.

13. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, windreama's total aggregate liability to any Player in connection with the use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount of Real Money Funds deposited by the Player in the 12 calendar months immediately preceding the event giving rise to the claim.

windreama shall not be liable for: indirect, incidental, consequential, special, or punitive damages; loss of profit or revenue; loss of data; gaming losses arising from the Player's own decisions; losses caused by third-party payment providers; losses arising from system downtime, maintenance, or technical faults beyond windreama's reasonable control; or losses arising from the Player's breach of these Terms.

The Platform is provided "as is" and "as available." windreama does not warrant that the Platform will be uninterrupted, error-free, or free from malicious software. windreama maintains reasonable technical and security measures but cannot guarantee absolute protection against all potential threats.

14. Dispute Resolution

14.1 Internal Complaints

Players who have a complaint regarding any aspect of the windreama Platform — including but not limited to game outcomes, payment processing, bonus crediting, or account management — must first submit a formal complaint to windreama's customer support team. Complaints may be submitted via live chat or email to the address published on the windreama Platform. windreama will acknowledge receipt of formal complaints within 48 hours and provide a substantive response within 10 business days.

14.2 Regulatory Escalation

Where a complaint is not resolved to the Player's satisfaction following windreama's internal process, the Player may escalate the matter to PAGCOR or any other competent Philippine regulatory authority with jurisdiction over the subject matter of the complaint. windreama will cooperate fully with any regulatory investigation.

14.3 Disputes Regarding Game Outcomes

All disputes regarding game outcomes must be submitted within 30 days of the relevant game round. Claims submitted outside this period will not be investigated. windreama's server logs, game records, and technical records constitute the primary evidence in game outcome disputes and shall be determinative in the absence of clear evidence of technical malfunction.

15. Amendments to These Terms

windreama reserves the right to amend, update, or replace these Terms at any time. Where a proposed amendment materially affects Players' rights, windreama will provide notice of the amendment via the Platform and, where practicable, via email to the address registered on affected Accounts. The amended Terms will specify their effective date.

Continued use of the windreama Platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept any amendment, you must cease use of the Platform and may request voluntary Account closure. Prior versions of these Terms are retained for reference and are available upon request.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to any conflict of law principles. Both parties irrevocably submit to the exclusive jurisdiction of the competent courts of the Philippines for the resolution of any dispute arising out of or in connection with these Terms or the use of the windreama Platform, except where an alternative dispute resolution mechanism is expressly specified herein.

windreama operates in compliance with applicable Philippine online gaming regulations, including those issued or administered by PAGCOR. Nothing in these Terms limits windreama's obligations under applicable Philippine law or regulatory requirements.

17. Contact Information

For queries, complaints, or correspondence regarding these Terms and Conditions, Players may contact windreama through the following channel:

windreama's registered business and operational details are available to Players upon request and to regulatory authorities upon demand. Correspondence addressed to windreama via the support channels above will be acknowledged within 2 business days.